Virgin Media customers in the UK are receiving a complimentary enhancement known as Smart Support. This new service, designed to provide round-the-clock assistance, is now being introduced nationwide. Smart Support automatically monitors broadband performance, promptly addressing speed and connectivity issues to ensure uninterrupted online experiences. It offers real-time recommendations to troubleshoot problems and prevent service disruptions during activities like streaming or remote work.
Moreover, Virgin Media can remotely perform system updates and repairs overnight to minimize daytime disturbances. If necessary, customers may be eligible for a WiFi Pod or Hub upgrade, with Virgin Media proactively assessing and addressing whole-home coverage needs. In cases of severe issues, customers can request an engineer visit at no additional charge.
Gareth Lister, Director of Connectivity at Virgin Media O2, emphasized the significance of Smart Support in meeting the escalating demand for reliable connectivity. He highlighted the service’s ability to swiftly resolve broadband issues, enhancing customer confidence in staying connected. Virgin Media has affirmed that Smart Support is being rolled out to all customers without extra fees, aligning with the company’s commitment to keeping customers connected seamlessly.