EE customers are being warned about a resurgence of a text message scam that prompts them to claim non-existent “EE reward points” before they expire. The scam involves a convincing message directing recipients to a fake EE website with the goal of stealing personal information and money. Reports indicate a recent increase in such incidents.
Concerned users have taken to online forums to share their experiences. One customer recounted receiving a misleading text about rewards and cautioning others to be vigilant. Another admitted falling for the scam momentarily but realized the deception and took immediate action.
Cybersecurity company Phonely has observed a spike in reports on its scam-tracking platform, noting that fraudulent messages are being sent from random numbers impersonating EE. Phonely advises mobile users to exercise caution when receiving unexpected messages related to rewards, prizes, or expiring benefits.
Bryn Thompson, Marketing Director at Phonely, emphasized the deceptive nature of these texts designed to appear legitimate and advised against clicking on unknown links. He urged individuals to verify the authenticity of messages with their mobile provider using official contact information.
EE has clarified that it does not operate a points or rewards program and has shared a sample of the fraudulent message to help customers identify such scams. The company reiterated the importance of disregarding suspicious messages and refraining from clicking on any embedded links.
In response to the scam text promising points redemption, EE emphasized that the message did not originate from them and cautioned against interacting with unknown links, responding, or sharing personal information. The general advice to customers is to ignore texts regarding reward points from EE and avoid engaging with any associated links or requests for personal details.